KAISER PERMANENTE
Frequently Asked Questions
Privacy and Confidentiality
When I take a health assessment, is my privacy guaranteed?
Kaiser Permanente is committed to maintaining the security and confidentiality of our members' personal information. Kaiser Permanente has security measures in place to help protect against the loss, misuse, or alteration of information under our control. We use procedural, physical, and electronic security methods designed to prevent people who aren't authorized from getting access to this information.
What provisions are in place to ensure that the information I enter online is kept secure?
Kaiser Permanente is committed to maintaining the security and confidentiality of our members' personal information. Kaiser Permanente has security measures in place to help protect against the loss, misuse, or alteration of information under our control. We use procedural, physical, and electronic security methods designed to prevent people who aren't authorized from getting access to this information.
How we protect your information
Keeping your personal information secure and confidential is one of our most important responsibilities. How do we do it?
- Encrypt account information with Secure Sockets Layer.
- Follow secure user sign on identification and authentication rules and practices.
- Provide high-level encryption for secure transmissions.
- Maintain secure firewalls, or integrated security systems that protect computer networks.
- Use software that protects against computer viruses and phishing, or phony e-mails designed to trick members into giving out private information about themselves.
- Update our security technology.
- Monitor our site continuously.
- Restrict access to your membership data and accounts.
- Provide e-mail system security.
- Train our employees to use online security methods.
- Lock accounts when we detect suspicious activity.
Our code of conduct
Every individual and organization that works for or on behalf of Kaiser Permanente must follow our code of conduct. This code guides our daily work and helps us meet Kaiser Permanente's high ethical standards, which include complying with the following:
- Federal, state and local laws and regulations.
- The requirements of the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules.
- Federal health care program requirements.
- Licensing requirements.
- Accreditation standards.
- The requirements of the Center for Medicare and Medicaid Services(CMS).
- Other federal and state contracts.
Can Kaiser Permanente use the information I provide in the Total Health Assessment to limit or restrict my coverage or increase my costs?
No. Kaiser Permanente will not use the information you provide in the Total Health Assessment to limit or restrict your coverage or increase your costs.